We send the parcel only after 100% payment. The order formation period is 1-3 working days after the payment.
Days from Monday to Friday are considered working days. Saturday, Sunday and public holidays are not included in the delivery time. State, regional and local holidays are taken into account, as well as holidays established on the territory of the delivery country.
If you refuse the order, the shipping cost will not be refunded.
Delivery around Cyprus is by ACS Courier.
Worldwide delivery is by DHL shipping company.
Be careful filling in the address field, do not make any mistakes and if it is possible, provide all address details. The price and delivery time are calculated individually for each city.
ATTTENTION! Orders of clients from distant foreign countries are shipped without taking into account taxes and duties of a country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be, as these charges are imposed directly by the country shipping to. If you refuse a shipment from Dvo-studio, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to the warehouse. This amount will be deducted from your merchandise refund.
PRODUCT RETURN IN CASE OF PURCHASE
IN ONLINE SHOP
The buyer has the right to refuse the ordered Goods at any time before receiving it, notifying the sender in advance, and after receiving the Goods — within 7 (seven) days after receiving the goods from the online store.
The parcel is sent by any courier company, all shipping costs are carried out by the customer.
Return of the goods of proper quality is possible if market condition, all labels, consumer properties, and the document confirming the fact of buying the goods remain. You cannot return the goods which have been used*.
You should send the parcel via any courier or request a return in Dvo-studio not later than 7 (seven) days after receiving goods from the online store.
Carefully pack the product, use the original packaging if possible.
Send the parcel by any courier company at your expense to the address: 10 Christaki Kranou, Potamos Germasogias, 4041 Limassol, Cyprus, send to the name 'Diana Voliakova', contact phone +35799256646.
Please inform us of your order number, track number and the name of shipping company which was chosen by account @dvo.studio, email: firstname.lastname@example.org.
*Please note, that swimsuits cannot be exchanged or returned.
PROCESSING TIME OF REFUND
The processing and approval time of returns is 1-3 working days from the time we receive your return parcel.
After approval of, return we will transfer the funds to your card or bank account within 1 to 7 banking days. In case of problems with the payment, we will contact you for account details. Please note that the refund depends on the speed of processing of the transaction by your Bank and can reach 30 banking days.
Please also note that any costs associated with product returns, including customs and other additional fees (for international shipments), shall be borne by the buyer according to tariffs of transport companies and customs fees of the country of destination.